FAQs

  1. Are you Halal certified ?
  • No, we are not. For halal catering please refer to International Catering (www.intl.com.sg) who is Halal certified by the MUIS.

 

  1. Do you deliver on Public Holiday ?
  • Yes, we deliver everyday

 

  1. What is your earliest delivery time and collection time ?
  • Earliest delivery time is at 7.30 am. Any other timing will be on case to case basis subjected to our availability. For collection time it will be 3 hour after setting up or 10.30pm (whichever is earlier)

 

  1. How do I place my order ?
  • You can place your order via:
  • Telephone: 6242 8286
  • Email: sales@jiale.com.sg
  • Online: www.jiale.com.sg/home

After placing your order online, our sales personnel will contact you to confirm your order

 

  • For customized menu or special event, you may also contact our sales personnel Jessie (hp:9617 8869)

 

  1. What is the transport charges ?
  • Our delivery charges are as follow:
  • Buffet, Cocktail & Hi Tea – $40.00
  • Mini Buffet / Bento / Snack Pack – $35.00
  • Full Day Seminar Package – $80.00
  • Half Day Seminar Package – $60.00

 

  • Additional $10.00 surcharge for delivery to offshore area (Jurong Island and Sentosa) and Central Business District (C.B.D) denoted by the first 2 digits of the postal code:
  • Robinson – 01, 04, 05, 06, 07, 08
  • Marina Square – 03, 17
  • Orchard – 22, 23
  • Bras Basah – 18, 19

 

  • A surcharge of $30.00 – $50.00 is applicable for delivery to venue without direct lift access.

 

  1. Do we need to pay GST for our order ?
  • No, GST will not be charged

 

  1. How many days in advance do I need to place an order ?
  • At least 3 working days before event date, order will be based on first come first served basis and is subjected to our availability. We advise our customer to place their order earlier during peak period such as Chinese New Year or Christmas period.

 

  1. What is you servicing portion size ?
  • Our buffet portioning are 1:1 with a 10% buffer

 

  1. Can I do a last minute order ?
  • Yes, we are able to accept last minute order or on day delivery subjected to timing and menu availability

 

  1. Can I still change the dishes in the menu ?
  • Yes, we allow item to item change within the same category, additional surcharge is applicable if changes made are of a higher cost.

 

  1. Can I still make changes to my order after confirmation or before the event date ?
  • Yes, you can still make changes to your order 1 working day before the event (cut off time at 12pm)

 

  1. How do I make payment for my order and if deposit is required ?
  • You can make payment by cash or cheque (payable to Jia Le Buffet Services Pte Ltd) upon delivery, a deposit is required for order above $1500.

 

  1. What if I need to cancel my order last minute ?
  • Cancellation charge will be as follow:
  • 50% of total order amount for any cancellation five (5) working days before event date.
  • 80% of total order amount for any cancellation three (3) working days before event date.
  • 100% of total order amount for any cancellation one (1) working days before event date.

 

  1. I need my buffet to be ready at 12pm, what is the set up time ?
  • We will arrive 45 to 60 mins earlier for set up, for bigger order and order with complex set up we may need to pre-set earlier in the day or 1 day before the event.

 

  1. What is the different between regular buffet and mini buffet (drop off) ?
  • Regular come with buffet table and warmer. Mini buffet are for smaller group of 15 – 20 pax, food will be served in disposable tray, no warmer or table will be provided as such no collection of equipment will be required.

 

  1. What is the rental cost for table and stool ?
  • Rental of table and stools as follow:
  • 3ft x 3ft table with cloth and skirting – $10.00 per piece
  • Plastic stools – $1.00 per piece

 

  1. I need porcelain ware and service staff for my event, what is the charges ?
  • Porcelain ware is chargeable at $4.00 per person and service staff at $80.00 per staff for a duration of 3 hour, extension of hour will be at $15.00 per hour per staff

1. : Can I change some items of the menu?

If you wish to replace dish, please call us at 6289-8369 to make special arrangements.

 

2. : Halal?

We are “Halal” certified.

 

3. : Can I rent tables and chairs?

Table and chair rentals:
Rental of table with table cloth $8.56 per table
White chairs $2.14 per chair
Chairs with cushion $5.35 per chair
Stools $1.07 per stool

 

4. : Do you provide waiters or waitresses?

A charge of $53.50 for 4 hours is required for each waiter or waitress.

 

5. : What type of menu should I choose?

Your choice of menu should depend on your guest profile. e.g. age group, nationalities or special dietary requirements.

 

6. : How do I decide how many people to cater for if some guests are children?

2 children (below 12 years) can be considered as one adult.

 

7. : Do you provide ice?

You may prearrange for a container of ice (10 gallons) for $16.05 per container.

 

8. : Portion

We provide a buffer of 10 percent for the amount of food served. However, popular items tend to run out sooner than other items.

 

9. : Do you provide chinaware & glassware?
Yes, we provide chinaware and glassware with complimentary of order above $4500.00.

For more information, email us at sales@intl.com.sg or call us at 6289-8369.